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The Reef Playacar - Playa del Carmen

ex. Reef Playacar

Av. Xaman-Ha Y Retorno Sayil, Playa del Carmen, Mexico, 77710  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Reef Playacar - Playa del Carmen

Paid Wi-Fi

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Seasonal outdoor pool

Overview

The 4-star The Reef Playacar is placed about 1.8 km from Yoga By the Way .

The property is located 2.1 km away from Galeria de Arte 5ta Avenida.

Placed near entertainment venues, restaurants and bars, the hotel offers an outdoor heated swimming pool and a tennis court for on-site relaxation.

Guests can reach The Reef Playacar All Inclusive Hotel from Cancun International airport within 60 minutes' drive.

Rooms

The Reef Playacar All Inclusive Hotel provides guestrooms fitted with individual climate control, a mini-fridge, coffee/tea makers, a telephone and a mirror. Some rooms have the garden view. Bathrooms come with a shower, a hairdryer and dressing gowns.

Eat & Drink

The air-conditioned restaurant serves regional dishes. Cold drinks are offered in the music bar.

Services

Along with an ATM, parking and a news stand there are a business centre and a microphone available on the premises.

Relax

Guests will benefit from body wraps and facial massage. Aerobics classes and a fitness center as well as kayaking and sailing are provided on site.

Internet

Wireless internet is available in the entire hotel for additional charge.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   196.

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Facilities

General

  • Non-smoking property
  • Paid Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Florist/Flower shop
  • Ice machine
  • Multilingual staff
  • Mobile phone network

Sports & Fitness

  • Fitness centre
  • Kayaking
  • Wind surfing
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Aqua fitness
  • Water skiing
  • Mountain biking
  • Motor board
  • Cycling
  • Tennis court
  • Beach volleyball
  • Golf course
  • Billiard tables
  • Table tennis
  • Aerobics
  • Fishing

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Dinner
  • Free breakfast
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Microphone
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor heated swimming pool
  • Seasonal outdoor pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Garden area
  • Theatre
  • Spa & wellness centre
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Massage

Room view

  • Garden view

Room features

  • Individual air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Living room
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel The Reef Playacar - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Av. Xaman-Ha Y Retorno Sayil, Playa del Carmen, Mexico, 77710

Get directions
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    196

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Reef Playacar

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

The Reef Playacar photos Room
Premium Room
Garden view
  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed, 2 Double beds, 2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Heating
  • Terrace
  • Ironing facilities
  • Fan
  • Tiled/marble floor
  • Electronic key card
  • Voice mail
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Refrigerator
  • Bottled water
  • Barbeque grills
  • Media:Flat-screen TV
  • Private TV channels
  • Wake up service
  • Radio
Room Description:

Room offers either one king size bed or two double beds, air conditioning, furnished balcony or terrace, TV, telephone, upgraded bath amenities, plus terry bathrobes, & iron board, in room safe, ceiling fan and 25% discount for Spa Services. Premium All Inclusive Service features: All the Standard & Superior All Inclusive Services plus... - Premium Drinks in All Bars - Option to dine at Terraza Grill at no surcharge - Access to Nico's & Premium Brand Cocktails - Free Wi-Fi - Refrigerator stocked with soft drinks throughout your stay  Extra Person Fees:  Kids over 12 years of age are considered adults. Standard Adult fees apply.  

The Reef Playacar photos Exterior Hotel information
Premium Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Heating
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Ironing facilities
  • Fan
  • Tiled/marble floor
  • Voice mail
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Private TV channels
  • Wake up service
  • Radio
The Reef Playacar photos Room
Standard Room
Garden view
  • Room size:

    295 sq. feet

  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed, 1 Double bed, 2 Double beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Heating
  • Cable network connection
  • Terrace
  • Ironing facilities
  • Fan
  • Tiled/marble floor
  • Electronic key card
  • Voice mail
  • Telephone
  • Alarm clock
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Bottled water
  • Barbeque grills
  • Media:Flat-screen TV
  • Private TV channels
  • Wake up service
  • Radio
Room Description:

Overlooking the gardens, this air-conditioned room offers a private balcony or terrace, a TV, a mini-fridge and a telephone. The bathroom includes a hairdryer and ironing facilities are also provided. A safe is available to rent. The standard all-inclusive package consists of buffet meals, snacks, domestic alcohol and soft drinks and à la carte dinner option in the Botticelli Italian restaurant. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included.

The Reef Playacar photos Room
Standard Triple Room
Garden view
  • Room size:

    295 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Heating
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Terrace
  • Ironing facilities
  • Fan
  • Tiled/marble floor
  • Voice mail
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Refrigerator
  • Media:Flat-screen TV
  • Private TV channels
  • Wake up service
  • Radio
The Reef Playacar photos Room
Family Room
  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Ironing facilities
  • Fan
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Media:Flat-screen TV
  • Wake up service
  • Radio
The Reef Playacar photos Room
Superior Room
Garden view
  • Room size:

    295 sq. feet

  • Max occupancy:

    6 persons

  • Bed type:

    2 Double beds, 1 Single bed, 2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Bathtub
    • + More
  • General:Terrace
  • Iron
  • Ironing board
  • Electronic key card
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Fridge
  • Bottled water
  • Barbeque grills
  • Media:Cable TV
  • Private TV channels
  • Radio
Room Description:

Superior|Superior Room, Balcony, Garden View (2 Double Beds)

Premium Three-Bedroom Room
  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • Bathtub
    • + More
  • General:Terrace
  • Bathroom:Bathtub/shower combination
  • Dining:Bottled water
  • Barbeque grills
Premium Single Room
Garden view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

This air-conditioned premium room offers a private balcony or terrace, a TV, a telephone and a safe. There is a coffee maker and a free minibar stocked with beer and soft drinks. The bathroom includes a hairdryer, bathrobe and free toiletries, and ironing facilities are also provided. A bottle of wine is provided on arrival. Free WiFi is offered only in this category. The premium all-inclusive package consists of buffet meals, snacks, international alcohol and soft drinks, access to the beach lounge bar and a choice of 2 à la carte restaurants. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included. There is a 25% discount for any spa service in the Reef Spa. This package also includes one dinner per guest in the Japanese restaurant located at The Reef Cocobeach. Guests can enjoy a day at The Reef Cocobeach including the A

Premium Suite
Garden view
  • Max occupancy:

    4 persons

  • Check Prices
  • Bathroom:Hair dryer
  • Dining:Fridge
  • Media:Cable TV
Standard Twin Room for Single Use
  • Max occupancy:

    1 person

  • Check Prices
Room Description:

Twin room sole use

Single Room
Garden view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Heating
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Iron
  • Ironing board
  • Electronic key card
  • Voice mail
  • Telephone
  • Bathroom:Hair dryer
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Fridge
  • Media:Satellite TV
  • Private TV channels
  • Radio
Room Description:

SGL - STANDARD ROOM. ALL INCLUSIVE. Standard rate

Superior Single Room
Garden view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

This air-conditioned superior room offers a private balcony or terrace, a TV, a telephone and a safe. There is a coffee maker and a free minibar stocked with beer and soft drinks. The bathroom includes a hairdryer, bathrobe and free toiletries, and ironing facilities are also provided. The superior all-inclusive package consists of buffet meals, snacks, domestic alcohol and soft drinks and a choice of 2 à la carte restaurants. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included. There is a 25% discount for any spa service in the Reef Spa.

Superior Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Superior Triple. ALL INCLUSIVE. Standard rate

Private Guest Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Room offers either one king size bed or two double beds, air conditioning, furnished balcony or terrace, make up mirror, TV, telephone, mini fridge not filled, & iron board, safety deposit box ($2.50 USD per day), and a ceiling fan. Standard All Inclusive Service features: - Full service Breakfast, lunch , and dinner buffet - 1 A la carte Dinner option in Italian a la carte restaurant - Snackbar & tea time - Choice of various bars , domestic alcohol and non alcoholic drinks - Kids club, bikes, gym, aerobics - Day and night activities - Non motorized watersports including kayaks, boogie boards, snorkel equipment & scuba dive demo. *Note: second a la carte restaurant available at a surcharge per person. Extra Person Fees:  Kids over 12 years of age are considered adults. Standard Adult fees apply.  

The Reef Playacar Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Nuestra Senora del Carmen Catholic Church5100 ft
    15th Ave. and 12th St. Downtown
  • Sun Jaguar1.1 mi
    5th Avenue 4th and 6th Streets
  • Galeria de Arte 5ta Avenida1.3 mi
    5ta Avenida
  • Yoga By the Way - Private Lessons1.1 mi
    Calle 26, Nte. #128/ 5 y 10
  • Quinta Avenida1.3 mi
    Quinta avenida, Playa del Carmen

Near the hotel

  • Plaza Playacar2100 ft
    Mza. 25 Fracc. 4 Paseo Xama-ha
  • San Miguel3900 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    196

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Reef Playacar

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

The Reef Playacar Reviews

Guest reviews are submitted by our customers after their stay at The Reef Playacar

7.4
Very goodBased on210 reviews

Rating by category:

Service
9.5
Location
9.2
Rooms
8.5

Guest reviews

  • Couple
    5.0

    The hotel had no reservation from Booked.net and the last room they gave us was not good

    Personal, limpeza, animacion

  • 5.4

    The staff were nice and helpful. The rooms were comfortable and clean.

    This was one of the worst hotel experiences we have had in the last few years. I think the issue must be poor management. First checking in there was a long wait as there was only one person at the reception desk (it turns out this is almost always the case). Then when we went to dinner the restaurant was a complete disaster as there was just one poor woman trying to clean the tables and bring drinks. We ended up having to make our own table (taking a napkin from one table, silverware from another, etc.) and helping ourselves to the buffet (which is mediocre at best). For drinks we had to go and wait with all the other guests in the line at the bar. The hotel also charges for wifi which is unacceptable in any hotel in 2016, let alone a hotel which is supposed to be all-inclusive. The Riu Palace next door is the same price, must better accommodation and food and free wifi! The next evening we tried to go to the Mexican restaurant on site which we had been told by the reception we had the right to go to with no extra charge. However, when we arrived at the restaurant the servers told us we would have to pay 6USD extra per person to eat there. In the morning we tried to go to the 9:30 yoga class but it is held on the beach under the sun, on a beach towel. At 9:30 it was already scorching hot and there is no way to do yoga seriously under the sun on a beach towel. It should either be done earlier or in the gym. There is a coffee maker in the room but they do not give you any coffee. There give you a complimentary bottle of wine but no corkscrew to open it. The towel desk closes at around 17:00 or so for some reason, so even though the guys are still there they refuse to take your dirty towels and you have to hang on to them and bring them back in the morning. All in all, this hotel could be very nice, the location and beach are good, but the management needs to get its act together and provide a better experience for its customers.

  • 7.0

    drinks and viweing

    shower, internet and activiety .

  • 8.8

    The food was wonderful,great staff. Beautiful beach and easy walk to Playa

    Nothing

  • 10.0

    The staff was friendly and pleasant. The facility was very clean and we saw staff cleaning constantly. The food options were terrific. I was on a self-imposed restricted diet and was able to enjoy all my meals because of the variety of meal options. We ate at the two restaurants on-site most nights and twice at the buffet. The facilities offered many ways to be entertained and because of that we did not leave the facility more then 4 times in 10 days. We enjoyed the water sport options at the beach, especially the Hobie Cat sail boats that were always accessible. We had very little experience with aggressive vendors on the beach. If or when they came by when I said no thank you, they moved on. The few beach vendors were easy to deal with. Mario in the Lobby bar was terrific and he poured great coffee in the morning. The afternoon Maya coffee was terrific each evening, thank you Marco. I would happily come back.

    The rooms were a bit dated, but very comfortable. We spend very little time in our rooms when we travel so this is not a priority for us. The bed was clean and comfortable and the bathroom was clean. The front desk staff was limited several times so the lines wait time was longer than necessary... but really not too bad. 5-7 minutes wait time on 3 occasions. No real issues with anything at the facility.

  • 9.6

    The rooms were very clean and well kept. The hotel grounds were safe and very clean. The hotel was a nice place to stay not a drunken party scene.

    Some of the staff were not very helpful. They seemed to pass you off to another person. The food was good but there wasn't much variety the menu didn't change over the course of the week.

  • 5.4

    Private beach and location.

    Paid wifi???? standard bedroom were terribly small and smell like mold. Food was very disappointing. Need to work on service

  • 7.0

    We love Mexico. Period. Staff were outstanding and willing to help with anything. Food was better than at similar all-inclusives. We liked the Italian restaurant at no extra charge, though the polenta dinner was so minuscule that my niece went to buffet restaurant to supplement her meal- no big deal. We tipped staff throughout stay and at every meal; it seemed not expected and they were grateful. Loved the animated and curious monkey leaping through the trees outside our room balcony. Loved the evening entertainment mariachis- awesome!

    We had to ask for pillowcases when we first got there, the shower drain had a hair ball the size of hamster that my 11 year old extracted with a pen (because after leaving a note in Spanish for the maid, it was still there...and there is just nothing worse than water swirling around your ankles when you know it's someone else's "clog"). The toilet paper wasn't restocked. The beach attendants were zealous about collecting the plastic cups and I was amazed when a straw was taken from our empty Coke cup and thrust into my still full vodka/orange. Why? And then he asked if I wanted the ice cubes from the Coke put in my cocktail. Why? There were 3 hours between lunch and dinner buffet so not sure why heavy machine sawing had to happen inside the restaurant while we ate. Contruction noises were the norm and started early. The restaurant music was Muzak and didn't suit a tropical locale. The pool aerobics music was loud and scratchy and more annoying than at other all-inclusives.

  • 7.8

    beach was excellent, food was good, resort grounds were very nice and clean. Staff worked hard to please.

    rooms was nice. the bathroom had what appeared to be black mold on the ceiling. we kept the bathroom door closed but it is something the resort should look at.

  • 7.4

    Location

    putting signs in English on food to explain what each item is. Response to "Please clean room" hangers we placed on our door - it was frequently late afternoon before our room was serviced.

  • 10.0

    Food was great, staff always helpfull. We got married here, so if you are thinking about the wedding this is the right spot. Special thanks to Carolina Wittbecker!

  • 3.2

    Playa del Carmen is beautiful. The buffet & snack bar hours worked well for us; we never went hungry. The wait staff was excellent.

    Buffet could have been better. Our first room was moldy. The blankets were super thin & it took 4+ phone calls to get warmer blankets. They were doing construction outside our building. We called to complain. In response, the manager entered our room and switched out our room safe while I was wearing nothing but a robe. Extremely unprofessional. They over charged & we had to spend several hours of our vacation dealing with that.

  • 9.2

    Food was good... property was laid out nicely..

    The car we had booked thru the property was not there when we arrived. Someone had sent the wrong date to the taxi. This held us up about 1-1/2 hrs!! When we checked into our "garden room", we were looking at a wall. A hassle to relocate the next day.

  • 8.8

    Beach, restaurant, shows, rooms, jungle atmosphere

    No free wifi, not allowed to take sailboat out

  • 6.6

    beautiful beach, amazing cenote jungle waterfall around the rooms, 10 minute walk to downtown playa

    the food and the shows were very low quality for the price, the shows were so bad people would go one night and walk out in the middle

How to reach hotel

hotel The Reef Playacar - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Av. Xaman-Ha Y Retorno Sayil, Playa del Carmen, Mexico, 77710

Get directions
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    196

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Reef Playacar

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge