The Reef Playacar - Playa del Carmen

ex. Reef Playacar

Av. Xaman-Ha Y Retorno Sayil, Playa del Carmen, Mexico, 77710show map
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Highlights
7
Very goodBased on  201 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

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Overview

The 4-star The Reef Playacar is placed about 1.8 km from Yoga By the Way .

The property is located 2.1 km away from Galeria de Arte 5ta Avenida.

Placed near entertainment venues, restaurants and bars, the hotel offers an outdoor heated swimming pool and a tennis court for on-site relaxation.

Guests can reach The Reef Playacar All Inclusive Hotel from Cancun International airport within 60 minutes' drive.

Rooms

The Reef Playacar All Inclusive Hotel provides guestrooms fitted with individual climate control, a mini-fridge, coffee/tea makers, a telephone and a mirror. Some rooms have the garden view. Bathrooms come with a shower, a hairdryer and dressing gowns.

Eat & Drink

The air-conditioned restaurant serves regional dishes. Cold drinks are offered in the music bar.

Services

Along with an ATM, parking and a news stand there are a business centre and a microphone available on the premises.

Relax

Guests will benefit from body wraps and facial massage. Aerobics classes and a fitness center as well as kayaking and sailing are provided on site.

Internet

Wireless internet is available in the entire hotel for additional charge.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   196.

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Facilities
Paid Wi-Fi

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Seasonal outdoor pool

Sports & Fitness

  • Fitness centre
  • Kayaking
  • Wind surfing
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Aqua fitness
  • Water skiing
  • Mountain biking
  • Motor board
  • Cycling
  • Tennis court
  • Beach volleyball
  • Golf course
  • Billiard tables
  • Table tennis
  • Aerobics
  • Fishing

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant with air conditioning
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Dinner
  • Free breakfast
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Microphone
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor heated swimming pool
  • Seasonal outdoor pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Garden area
  • Theatre
  • Spa & wellness centre
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Massage

Room view

  • Garden view

Room features

  • Individual air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Living room
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 12 yearsExtra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Playa Del Carmen (PCM)4000 ft
Cancun International (CUN)32.3 mi
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Reviews
7.4
Very goodBased on  201  reviews

Rating by category:

9.5
Service
9.2
Location
8.5
Rooms
  • 5.0
    Guest rating

    The hotel had no reservation from Booked.net and the last room they gave us was not good

    Personal, limpeza, animacion

  • 7.0
    Very good

    drinks and viweing

    shower, internet and activiety .

  • 8.8
    Superb

    The food was wonderful,great staff. Beautiful beach and easy walk to Playa

    Nothing

  • 10.0
    Exclusive

    The staff was friendly and pleasant. The facility was very clean and we saw staff cleaning constantly. The food options were terrific. I was on a self-imposed restricted diet and was able to enjoy all my meals because of the variety of meal options. We ate at the two restaurants on-site most nights and twice at the buffet. The facilities offered many ways to be entertained and because of that we did not leave the facility more then 4 times in 10 days. We enjoyed the water sport options at the beach, especially the Hobie Cat sail boats that were always accessible. We had very little experience with aggressive vendors on the beach. If or when they came by when I said no thank you, they moved on. The few beach vendors were easy to deal with. Mario in the Lobby bar was terrific and he poured great coffee in the morning. The afternoon Maya coffee was terrific each evening, thank you Marco. I would happily come back.

    The rooms were a bit dated, but very comfortable. We spend very little time in our rooms when we travel so this is not a priority for us. The bed was clean and comfortable and the bathroom was clean. The front desk staff was limited several times so the lines wait time was longer than necessary... but really not too bad. 5-7 minutes wait time on 3 occasions. No real issues with anything at the facility.

  • 9.6
    Exclusive

    The rooms were very clean and well kept. The hotel grounds were safe and very clean. The hotel was a nice place to stay not a drunken party scene.

    Some of the staff were not very helpful. They seemed to pass you off to another person. The food was good but there wasn't much variety the menu didn't change over the course of the week.

  • 5.4
    Guest rating

    Private beach and location.

    Paid wifi???? standard bedroom were terribly small and smell like mold. Food was very disappointing. Need to work on service

  • 7.0
    Very good

    We love Mexico. Period. Staff were outstanding and willing to help with anything. Food was better than at similar all-inclusives. We liked the Italian restaurant at no extra charge, though the polenta dinner was so minuscule that my niece went to buffet restaurant to supplement her meal- no big deal. We tipped staff throughout stay and at every meal; it seemed not expected and they were grateful. Loved the animated and curious monkey leaping through the trees outside our room balcony. Loved the evening entertainment mariachis- awesome!

    We had to ask for pillowcases when we first got there, the shower drain had a hair ball the size of hamster that my 11 year old extracted with a pen (because after leaving a note in Spanish for the maid, it was still there...and there is just nothing worse than water swirling around your ankles when you know it's someone else's "clog"). The toilet paper wasn't restocked. The beach attendants were zealous about collecting the plastic cups and I was amazed when a straw was taken from our empty Coke cup and thrust into my still full vodka/orange. Why? And then he asked if I wanted the ice cubes from the Coke put in my cocktail. Why? There were 3 hours between lunch and dinner buffet so not sure why heavy machine sawing had to happen inside the restaurant while we ate. Contruction noises were the norm and started early. The restaurant music was Muzak and didn't suit a tropical locale. The pool aerobics music was loud and scratchy and more annoying than at other all-inclusives.

  • 7.8
    Fabulous

    beach was excellent, food was good, resort grounds were very nice and clean. Staff worked hard to please.

    rooms was nice. the bathroom had what appeared to be black mold on the ceiling. we kept the bathroom door closed but it is something the resort should look at.

  • 7.4
    Very good

    Location

    putting signs in English on food to explain what each item is. Response to "Please clean room" hangers we placed on our door - it was frequently late afternoon before our room was serviced.

  • 10.0
    Exclusive

    Food was great, staff always helpfull. We got married here, so if you are thinking about the wedding this is the right spot. Special thanks to Carolina Wittbecker!

  • 3.2
    Guest rating

    Playa del Carmen is beautiful. The buffet & snack bar hours worked well for us; we never went hungry. The wait staff was excellent.

    Buffet could have been better. Our first room was moldy. The blankets were super thin & it took 4+ phone calls to get warmer blankets. They were doing construction outside our building. We called to complain. In response, the manager entered our room and switched out our room safe while I was wearing nothing but a robe. Extremely unprofessional. They over charged & we had to spend several hours of our vacation dealing with that.

  • 9.2
    Superb

    Food was good... property was laid out nicely..

    The car we had booked thru the property was not there when we arrived. Someone had sent the wrong date to the taxi. This held us up about 1-1/2 hrs!! When we checked into our "garden room", we were looking at a wall. A hassle to relocate the next day.

  • 8.8
    Superb

    Beach, restaurant, shows, rooms, jungle atmosphere

    No free wifi, not allowed to take sailboat out

  • 6.6
    Good

    beautiful beach, amazing cenote jungle waterfall around the rooms, 10 minute walk to downtown playa

    the food and the shows were very low quality for the price, the shows were so bad people would go one night and walk out in the middle

  • 6.6
    Good

    The hotel is beautiful

    Management is really poor. Answer to your requests is usually no. There is not enough staff. Food is the same every day. There are some good employees but they are tired. A couple of times on the beach they told us they weren't enough glasses to bring beverages, not fair for what you are paying. There are only two restaurants and a third one that charges extra.

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Highlights
7
Very goodBased on  201 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 12 yearsExtra bed
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)4000 ft
Cancun International (CUN)32.3 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room